Returns & Exchanges

Every Aura Pendant is made by hand, one piece at a time, over about five days. No two are ever alike, and that is the heart of what makes yours a one of one. Because each piece is handcrafted to order, please read the policy below before you purchase so you know exactly what to expect.

All Sales Are Final

All sales at Aura Pendants are final. We do not offer refunds or returns for change of mind, sizing preference, or general dissatisfaction. When you place an order, you are commissioning a handmade piece that is created specifically for you, so we are unable to resell or restock it.

The one exception is below.

Exchanges for Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, we will gladly arrange an exchange within 30 days of your delivery date. We want every piece to reach you exactly as it was meant to.

To qualify for an exchange, the issue must be one of the following:

• The piece arrived damaged or broken.
• You received an item different from the one you ordered.

What Does Not Qualify

Because each pendant is handmade, small natural variations are part of the craft and are not considered defects. These include slight differences in color depth, the placement of inclusions or bubbles, subtle variations in shape, and minor differences between your piece and the photos on the site. These details are what make your pendant truly one of one.

The following are not eligible for exchange:

• Change of mind or no longer wanting the item.
• Natural handmade variations as described above.
• Damage caused by wear, drops, water, chemicals, or improper care after delivery.
• Items requested after the 30 day window has closed.

How to Request an Exchange

If your order arrived damaged or incorrect, contact us within 30 days of delivery at chrysalisstrategies@gmail.com with the following:

1. Your order number.
2. A clear photo of the item you received.
3. For damaged pieces, a photo showing the damage, along with a photo of the original packaging if possible.

We review every request personally and will respond within [your processing time, for example 2 to 3 business days] with next steps.

Condition Requirements

To be accepted for exchange, the item must be unworn and returned in its original packaging. We may ask you to return the original piece before your replacement ships.

Return Shipping

If your exchange is approved because the order arrived damaged or incorrect, we cover return shipping. We will provide a prepaid label or reimburse your shipping cost. You are never charged to fix a mistake that was ours or the carrier's.

Resolution

Once we receive and review your request, we will either send a replacement of the same piece, create a comparable one of one piece if the original cannot be remade, or arrange another solution with you directly. Because pieces are handmade, a replacement may take up to [your typical make time, for example 5 to 7 days] to craft and ship.

Order Changes and Cancellations

Since each piece is made to order, we begin crafting shortly after your purchase. If you need to change or cancel an order, contact us within [your cancellation window, for example 24 hours] of placing it and we will do our best to help. After crafting has begun, we may not be able to make changes.

Questions

We are a small, handmade brand and we genuinely care that you love your piece. If anything is unclear or you are unsure whether your situation qualifies, reach out at chrysalisstrategies@gmail.com and we will help you personally.

Thank you for supporting handmade work and for choosing your one of one.

Aura Pendants Aurapendants.com