Refund policy
FAQ — Aura Pendants
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Your questions,
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Aura Pendants
Everything you might wonder
Your questions,
answered
A few things worth knowing before you find the piece that becomes yours.
Find your one of one ✨
The Pieces
What makes each pendant a "one of one"?
Every Aura Pendant is poured and assembled by hand, one piece at a time, so no two are ever identical. Small differences in color, the placement of flakes and inclusions, and the way light moves through the resin are the signature of handmade work, not a flaw. Your piece is genuinely the only one of its kind.
What are the pendants made of?
Each piece is hand cast in resin, often set with real gemstones, crystals, or metallic leaf. Hardware is chosen to be gentle on skin, and many designs are nickel, lead, and cadmium free. Cords and chains vary by piece, from genuine leather to metal hardware. The exact materials for each design are listed on its product page.
Will my pendant look exactly like the photos?
The photos show the design and style of the piece. Because each one is individually handcrafted, yours will be beautifully similar while being uniquely its own. That gentle variation is the whole point of a one of one.
How big are the pendants?
Sizes vary by design, and exact dimensions are listed on each product page. As an example, our steampunk medallion measures about two inches. If you ever want a measurement before ordering, just reach out.
Care & Keeping
How do I care for my resin pendant?
Keep it away from water, perfume, lotion, and harsh chemicals, which can dull the finish over time. Wipe it gently with a soft, dry cloth, and store it somewhere it will not be scratched or pressed against harder jewelry. Treated kindly, your piece will keep its shine for years.
Can I shower, swim, or sleep in it?
It is best not to. Resin and natural materials do not love prolonged water or pressure, so taking your pendant off before showering, swimming, or sleeping protects both its finish and its lifespan.
Is the resin durable for everyday wear?
Yes, with gentle care it is made to be worn and enjoyed. Like any handmade art piece, it can scratch or chip if dropped onto a hard surface, so handle it with a little intention and it will hold up beautifully.
Orders & Shipping
How long until my order ships?
Orders are processed within 1 to 3 business days. Once your piece is on its way, you will receive an email with your tracking number so you can follow it to your door. Full details live on our Shipping page.
How much is shipping?
Domestic ground shipping is free on all orders within the United States, with no minimum and no code needed. International rates, where available, are calculated at checkout.
Do you ship internationally?
We ship select pieces internationally. Rates are shown at checkout based on your location, and any customs fees, duties, or import taxes are the responsibility of the customer.
Can I request a custom or bespoke piece?
Possibly, and gladly. Custom work is close to the heart of what Aura Pendants is. If you have an idea, reach out at chrysalisstrategies@gmail.com and we can talk it through.
Returns & Exchanges
What is your return policy?
Because every piece is handmade to be one of one and created for you, all sales are final. The one exception is an order that arrives damaged or incorrect, which we will gladly exchange within 30 days of delivery. Full details are on our Returns and Exchanges page.
My piece arrived damaged. What do I do?
We are so sorry, and we will make it right. Email chrysalisstrategies@gmail.com within 30 days of delivery with your order number and a photo of the piece, and we will arrange your exchange.
Do you take wholesale or collaboration inquiries?
We would love to hear from you. For wholesale, stockist, or collaboration questions, reach out at chrysalisstrategies@gmail.com and we will be in touch.
Still wondering something?
We are a small, handmade brand and we genuinely love to help. Reach out anytime at chrysalisstrategies@gmail.com.
Aura Pendants